How do I select my size?
A size chart is given under each product along with the product description. We'd request you to read it thoroughly before ordering.
I just placed my order. When will I receive it?
As per the given current situation, we are taking 25-27 working days to deliver the product. As they say, good things take time! We ARE trying our best to bring this timeline down to 5-10 working days and we shall update as soon as it is. You can also refer to our shipping policies.
How can I track my order?
As a small company, we currently don't have a live tracking option available on the website but We request you to wait until the above mentioned timeline for your parcel but if it's delayed beyond the given time or if your enquiry is urgent, easiest way to reach us is through phone, +918851202616 from MON-SAT 11AM-7PM ONLY. You can also get in touch with one of our team member through an email on firstname.lastname@example.org | Due to limited staff, response might be slower than usual so we'd suggest you to wait until 30-33 days for your parcel and the same will be delivered in the given timeline as responding to easy queries might make us miss out on the urgent ones. We hope you understand!
Do you ship internationally?
Which are your courier partners?
We ship our Indian shipments through Delhivery & Blue Dart and for international shipments we use DHL or FEDEX.
Why is the delivery time 25-27 working days?
We manufacture all your products with a lot of love. Even though our fabrics are designed in house, the printing is done elsewhere currently. Due to covid-19 situation, delivery time has increased from 10-12 working days to 25-27 working days as fabric processing, transportation, production, finishing has slowed down due to limited staff. We are working towards providing quicker deliveries so hopefully you'll have your product before you know it! Until then, we'd request you to a little patient. We can bet the product will be worth the wait.
I have received part shipment, when will I get my other products?
We ship out pieces as soon as they are ready as we believe customers should enjoy the comfiness of our products at the earliest. We'd request you to wait until the given timeline of 30-33 days to receive the rest of the products and incase by any chance the delay is beyond the given timeline, please reach out to us on number given above through calling or whatsapp.
I want to change my address/size/phone number for an existing pending order. Who should I contact?
Please email on email@example.com with the subject "Help for (order number+changes)" and we'd be happy to assist you in making the changes.
The product I received was tight, how can I exchange it?
Please email us on firstname.lastname@example.org SUBJECT: (order no) + EXCHANGE and we'll help you exchange the size. As the current situation, we have limited the size exchanges for only pieces which are tight. We'd request you to read our size chart and to order accordingly. For more information, please refer to our exchange policy.
I want to cancel my order and get a refund. Who should I contact?
We currently don't have a cancellation policy or refund policy as once the order is placed, your products are send into production. We can make changes to existing order if it hasn't been shipped. For more, please refer to refund policy.
When is 999 club coming?
999 club is updated once a month, no date is fixed for the same. We bring limited stock and the club is live for a limited period. To get notified about 999 club going live, follow us on INSTAGRAM and turn on our notifications. We update 1 day in advance to give everyone a fair chance to purchase our economical sector.
Are these available for kids and men?
Yes! We are currently taking manual orders for Kids & Men sets or customised/personalised set. Please connect with us on our instagram DM's so we can help you with placing an order.
INCASE ANY OTHER HELP IS REQUIRED, PLEASE FEEL FREE TO REACH OUT TO US ON THE GIVEN NUMBERS AND WE'D BE HAPPY TO ASSIST.